APPLY HEALTH & SAFETY IN A WORK AREA
To equip employees with the knowledge and skills to enable them to apply basic health and safety legislation in the form of standards and procedures governing health and safety in the workplace, to ensure that they contribute to a safe, healthy environment for themselves and others.
Course Code: SDF-AHSWA
Course Length: 1 Days
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Identify potential hazards
- Limit damage to persons or property in case of an emergency
- Follow procedures that apply to illness or injury in the work area
Applied Safety, Health & Environmental Protection Procedures
(ASHEPP)
To provide each employee with the knowledge, skills, and values to effectively do inspections and report all unsafe conditions.
Course Code: SDF-ASHEPP
Course Length: 2 Days
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Explaining the statutory rights, responsibilities, and liabilities
- Explain safety, health, and environmental objectives
- Perform safety and environmental inspections
- Identify unsafe conditions and corrective actions
- Report on safety conditions
CONDUCT OUTCOMES BASED ASSESSMENTS
(ASSESSOR)
Those who achieve this unit standard will be able to conduct assessments within their fields of expertise. This unit standard will contribute towards the achievement of a variety of qualifications, particularly within the fields of Education Training and Development Practices and Human Resource Development.
Course Code: SDF-ASS
Course Length: 5 Days
This Course is Available for Virtual Online Training
This course is designed for all employees who assess people for their achievements of learning outcomes.
In preparing for assessment against the Unit Standard, participants will learn how to:
- Outcomes-based education, training and development
- Principles of assessment
- Principles and practices of RPL
- Methods of assessment
- Potential barriers to assessment
- The principles and mechanisms of the NQF
- Assessment policies and ETQA requirements
- Moderation requirements
Assertiveness
To provide each employee with the knowledge and skills to communicate assertively with customers and colleagues.
Course Code: SDF-ASSERT
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Understand passive/submissive, aggressive, and assertive behaviour
- Identify and practice various assertiveness techniques
Basic Fire Fighting
To provide elected employees with the knowledge, skills, and values to effectively select and use a fire extinguisher in the workplace.
Course Code: SDF-BAS-FF
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for employees with the appointed responsibility.
- Understanding how to deal with fires in the workplace
- Identify several types of fires
- Identify and select appropriate firefighting equipment
- How to fight fires with extinguishers
- Report on firefighting equipment used
BUSINESS WRITING SKILLS
Use the writing process to compose texts required in the business environment.
To promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment.
Course Code: SDF-BWS
Course Length: 1 Day
This course is designed for all employees.
- Use textual features and conventions specific to business texts for effective writing.
- Identify and collect information needed to write a text specific to a particular function.
- Compose a text using plain language for a specific function.
- Organise and structure a text appropriately for a business function.
- Present a written text for a particular function in a business environment.
COACH A COLLEAGUE
(PERFORM ONE-ON-ONE TRAINING ON THE JOB)
To provide the skills for one-on-one training on the job.
Course Code: SDF-COA
Course Length: 3 Days
This Course is Available for Virtual Online Training
This course is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers, and people involved in Human Resource Management and Development who participate in the development or progress of someone else.
- Prepare for one-to-one training on the job
- Conduct training sessions
- Monitor and report on learner progress
- Review training
COMMUNICATION SKILLS
Competence at this level will enable candidates to participate effectively in oral/signed communication in most situations.
Course Code: SDF-COM
Course Length: 2 Days
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Respond critically yet sensitively as a listener/audience
- Analyse own responses to spoken/signed texts and adjust as required
- Use strategies to be an effective speaker/signer in sustained oral/signed interactions
- Evaluate spoken/signed discourse
CONFLICT MANAGEMENT
To provide each employee with the knowledge and skills to manage disputes or clashes between personnel you supervise, discuss principles, application, and available options of conflict, criticism, and anger management.
Course Code: SDF-CRM
Course Length: 1 Day
This course is designed for all employees.
- Identify Conflict Situations
- Participate in Conflict Resolution Processes
- Evaluate Conflict Resolution Processes
CUSTOMER SERVICES
To provide each employee with a sound foundation and understanding of the importance of excellent and efficient customer service.
Course Code: SDF-CRS
Course Length: 1 Day
This course is designed for all employees in a Supervisory and Managing capacity.
- What is excellent customer service.
- Why excellent customer service is of utmost importance.
- Who your customers are and their expectations and needs.
- The Key Principles of providing excellent customer service.
- How to effectively interact and communicate with the customer.
- How to deal with difficult customers and handle complaints effective.
- How you can make the difference.
Employment Equity
To equip employees involved with Employment Equity with the necessary knowledge to effectively perform their duties and comply with specific legislation. Including the Employment Equity Committee.
Course Code: SDF-EEA
Course Length: 1 Day
Management, Supervisors, HR Personell
- Understanding the Employment Equity Act
- Understanding the Employment Equity Committee
- Understanding the Employment Equity Regulations
- Core principles of Employment Equity
- The development of an Employment Equity Plan
SHOW UNDERSTANDING OF DIVERSITY WORKSHOP
Course Code: SDF-DWP
Course Length: 1 Day
This course is designed for all employees.
- Demonstrate understanding of cultural differences.
- Types of cultural and other differences in the workplace.
- Examples of cultural differences.
- Reasons for differences.
- List and understand the concept of stereo-typing.
- Concept of stereo-typing defined.
- Examples of general stereo-typing.
- Stereo-typing in the workplace.
- Demonstrate understanding of the role of change in the workplace.
- Concept of change defined.
- Examples of typical changes in the workplace.
- The role of change in the workplace.
EMPLOYMENT EQUITY COMMITTEE
To equip Employment Equity Committee members with the necessary knowledge to effectively perform their duties as an EE Committee member.
Course Code: SDF-EEC
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for employment equity committee members.
- Understanding the Employment Equity Act
- The purpose and function of an Employment Equity Committee
- The core principles of Employment Equity
- Understand the development of an Employment Equity Plan
FACILITATE LEARNING USING VARIETY OF METHODS
(Train the Trainer)
This unit standard will assist facilitators to:
- Plan and prepare for facilitation
- Facilitate learning; and
- Evaluate learning and facilitation
Course Code: SDF-FLU-VM
Course Length: 3 Days
This Course is Available for Virtual Online Training
This course is designed for all employees who facilitate, or intend to facilitate learning or train, or intend to train others.
- Classroom/workshop interaction
- Formative assessments (individual and group exercise)
- Summative knowledge assessment (theory test)
- Summative practical assessment (physical presentation to the group)
Plan and Prepare for Facilitation
- Analysis of learners and learning needs reveals the key elements of learning required to achieve defined outcomes. The learning outcomes are confirmed to meet stakeholder objectives.
- Plans cater for the needs of learners and stakeholders, possible learning barriers, previous learning experiences, literacy and numeracy levels, language, culture, special needs, and different learning styles.
- Resources, locations, and personnel are arranged to suit intended delivery.
- Learning material is prepared to suit the purpose of the facilitated activities and the agreed outcomes.
- Facilitation methods selected are appropriate to the learners and agreed learning outcomes. Descriptions are provided of a variety of facilitation methodologies in terms of their essential approach and purpose, and selected methodologies are justified in terms of applicability to the identified learning needs.
- Preparation of the facilitation process ensures the facilitator is ready to implement the process. This includes the availability of key questions, scenarios, triggers, challenges, problems, tasks, and activities as is appropriate to the situation.
- The learning environment is arranged to meet organisational and legislative requirements for safety and accessibility.
- Review criteria are established and documented in accordance with organisation policies and procedures.
Facilitate Learning
- Learning is facilitated in a coherent manner using appropriate methodologies in line with established principles associated with selected methodologies.
- The learning environment and facilitation approach promotes open interaction and ensures learners are aware of expected learning outcomes and are active participants in their own learning.
- The facilitation approach and use of facilitated activities enables learners to draw from and share their own experiences and work out and apply concepts for themselves.
- Facilitation contributes to the development of concepts through participation and provides opportunities to practice and consolidate learning. Facilitation promotes the achievement of agreed learning outcomes by individuals while maintaining an emphasis on the manner and quality of the learning experience.
- Groups are managed in line with facilitation principles and in a manner that maximises the strengths of group learning while recognising the needs and requirements of individual members.
- Questioning techniques are consistent with the facilitation approach, promote learner involvement and contribute towards the achievement of learning outcomes.
- Opportunities are created to monitor learner’s progress in terms of the agreed outcomes, and where possible facilitate the gathering of evidence for assessment purposes. Where necessary, modifications are made to the facilitation approach to ensure the learners’ needs are addressed.
Evaluate Learning and Facilitation
- Learner and stakeholder feedback on facilitated learning is sought and critically analysed against review criteria.
- The review reveals strengths and weaknesses of the planning, preparation, and facilitation of learning.
- Review includes useful recommendations for improvement in future interventions, including the possibility of remedial actions.
HOUSEKEEPING PRACTICES
(SAFETY)
To equip employees with the knowledge and skills to enable them to maintain effective and safe working conditions by carrying out good housekeeping practices and routines thus complying with relevant housekeeping procedures.
Course Code: SDF-HPS
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Carrying out good housekeeping routines
- Preparing workstation for safe and effective production
- Complying with relevant housekeeping policies and procedures
- Maintaining effective working conditions
INSTITUTE DISCIPLINARY ACTION
This unit standard is intended for line managers or human resources practitioners who may be called upon to charge an employee in disciplinary hearings.
Course Code: SDF-IDA
Course Length: 2 Days
This Course is Available for Virtual Online Training
This course is designed for supervisory and managerial personnel
Identify and classify transgression:
- Sufficient information is gathered concerning alleged transgression.
- Transgression is correctly classified in terms of the available evidence.
- The correct procedure for handling the transgression is selected.
Implement procedure to handle non-dismissible offences:
- The employee is informed within the stipulated timeframe of the alleged contravention of a workplace rule and his/her rights in this respect.
- The employee is confronted with the relevant facts and provided with sufficient opportunity to state his case.
- The employee is informed in the appropriate manner of the disciplinary action to be instituted and his rights in this respect.
- The disciplinary action is accurately recorded according to the disciplinary procedure.
Implement procedure to handle dismissible offences:
- Further investigation is conducted, and detailed information is gathered.
- The employee is informed within the stipulated timeframe and in the correct manner, of the alleged contravention of a workplace rule and his/her rights in this respect.
- Detailed evidence is led including witnesses and the cross-questioning of witnesses.
- Relevant argument and evidence in mitigation or aggravation is presented.
Represent employee at disciplinary hearing:
- The allegation or charge is correctly analysed and adequately investigated.
- The relevant information is requested from the employer.
- The employee and witnesses are properly prepared for the hearing.
- The employee’s case is succinctly and effectively presented.
- Witnesses are appropriately questioned and cross-examined.
- Pleas in mitigation are properly prepared and presented.
- Where relevant appeals are lodged in terms of the disciplinary procedure.
INDUCT A NEW EMPLOYEE
This course introduces the team or group leader to the preparation and procedures necessary to induct a team member.
Course Code: SDF-INE
Course Length: 2 Days
This Course is Available for Virtual Online Training
This course is designed for junior managers of organisations.
- Prepare to receive a member on a team
- Introduce a new member
- Explain how performance is monitored
- Create awareness of career opportunities in an organisation
INCIDENT INVESTIGATION
To provide elected Safety, Health and Environmental Representatives and appointed incident investigators with the knowledge, skills, and values to effectively conduct an incident investigation, before or after an incident has occurred.
Course Code: SDF-INI
Course Length: 2 Days
This Course is Available for Virtual Online Training
This course is designed for appointed SHE Reps and Incident Investigators.
- Introduction and management responsibility
- Incident reporting
- Preliminary and full investigation
- Incident reporting
LEGAL LIABILITY MANAGERS & SUPERVISORS
To provide management with the knowledge and skills to make sure every manager and supervisor understand their duties and responsibilities regarding the legal requirements in terms of the Occupational Health and Safety Act 85 of 1993.
Course Code: SDF-LL-MS
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all managers and supervisors.
- Explain legislative requirements employer
- (16.2 appointments)
- Demonstrate employer (manager / supervisor) legal duties and responsibilities
- Explain employee rights regarding legal requirements
- Highlight penalties and fines for non-compliance
MENTOR A COLLEAGUE
To prepare to mentor a colleague in the workplace.
Course Code: SDF-MENT
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers, and people involved in Human Resource Management and Development who oversee the development or progress of someone else.
- Understanding mentorship
- Characteristics of a mentor
- Skills and techniques of mentoring
CONDUCT MODERATION OF OUTCOMES BASED ASSESSMENTS
(MODERATOR)
This unit standard is for people who conduct internal or external moderation of outcomes-based assessments. Quality assuring the assessment process.
Course Code: SDF-MOD
Course Length: 3 Days
This Course is Available for Virtual Online Training
This course is designed for all employees in a supervisory or skills development capacity.
Demonstrate understanding of moderation:
- Moderation explained in terms of its contribution to quality assured assessment
- A variety of moderation methods described
- Key principles of assessment described
- Examples provided to show how moderation activities could verify the fairness and appropriateness of assessment methods
Prepare for moderation:
- The scope of the moderation confirmed with relevant parties
- Planning of the extent of moderation and methods of moderation ensures manageability of the process
- The contexts of the assessments under review clarified
- Moderation methods and processes sufficient
- The documentation prepared
- Required physical and human resources ensured
Conduct moderation:
- The moderation conducted in accordance with the moderation plan
- The assessment instruments and process checked and judged
- Moderation confirms special needs of candidates
- Appeals against assessment decisions
- The moderation decision consistent with the quality assurance body’s requirements
Advise and Support Assessors:
- Support contributes towards further development of assessors
- All communications conducted in accordance with relevant confidentiality requirements
Report, Record and Administer Moderation:
- Moderation findings reported to designated role-players
- Records maintained in accordance with organisational quality assurance and ETQA requirements.
- Confidentiality of information relating to candidates and assessors preserved
Review moderation process:
- Strengths and weaknesses of moderation systems and processes identified
- Recommendations contribute towards the improvement of moderation
- The review enhances the credibility and integrity of the recognition system
MANAGEMENT / SUPERVISORY SKILLS
To provide management with the knowledge and skills to make sure every manager and supervisor understand their duties and responsibilities regarding the legal requirements in terms of the Occupational Health and Safety Act 85 of 1993.
Course Code: SDF-MSS
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all managers and supervisors.
- ELEMENT 1
- To plan, organise and allocate work.
- The work plan will be aligned with the work unit’s business plan.
- Communication methods applied could facilitate work unit understanding of the procedure.
- Work will be planned and allocated in a participative manner, in accordance with resourcing requirements.
- Understanding by individuals within the work unit of their roles, responsibilities and accountabilities will be facilitated effectively.
- Work in progress will be aligned with allocated costs.
- ELEMENT 2
- To manage interpersonal team processes to achieve required outputs.
- Processes to monitor work progress will be developed and set in place.
- Progress against plan will be continuously tracked.
- Accurate progress information will be collected and reported.
- Progress reports will be analysed, and necessary corrective action taken accordingly
- ELEMENT 3
- To evaluate achievement of work unit objectives.
- Financial and work plan outcomes for the work unit / teams will be consolidated and standard results identified.
- Results will be compared with key performance areas as identified in the work plan.
- Results will be reported in the format required by the organisation.
- Results will be communicated to the team in an attempt to create benchmarks and improve productivity.
MANAGEMENT WORKTIME EFFECTIVELY
To equip employees with the knowledge and skills to create a general understanding of time-management and be able to prioritize activities in the environment.
Course Code: SDF-MWE
Course Length: 1 Day
This course is designed for all managers and supervisors.
- Demonstrate understanding of the concept “time management in a 24-hour day world”.
- Describe the difference between urgent and important and prioritize daily activities.
- Estimate time spent on a task and draw up a general day, week and month planner to manage time.
PROBLEM SOLVING SKILLS
The course specifies the knowledge and skills required to solve problems and make decisions.
Course Code: SDF-PSS
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Define a problem
- Investigate the problem
- Generate problem solutions
- Implement problem solution
- Evaluate the effectiveness of the solution
SKILLS DEVELOPMENT ACT
To equip employees involved with Skills Development planning and implementation with the necessary knowledge to effectively perform their duties and comply with specific legislation. Including the Skills Development Committee.
Course Code: SDF-SDA
Course Length: 1 Day
Management, Supervisors, HR Personell
- Understanding the Skills Development act
- Understanding the Skills Development Levies act
- Understanding the Skills Development Committee
- The development and implementation of the Skills Development Plan (WSP)
SKILLS DEVELOPMENT FACILITATOR
This skills program is for people who are tasked with the duty to ensure that Skills Development within an organisation is structured and sustainable.
Course Code: SDF-SDF
Course Length: 5 Days
NQF Level: 6
Credits: 31
Unit Standard: 15217, 15232, 15227, 252041, 15228
This Course is Available for Virtual Online Training
This course is designed for all employees in a Skills Development Planning
- Develop a Training & Development Plan (WSP/ATR)
- Conduct an analysis to identify and define the skills requirements of the organisation
- Analyse current skills and develop skills profile of the organisation
- Define training and development needs and establish priorities
- Develop a training and development plan
- Conduct/Coordinate the Facilitation of Training (Roll-Out)
- Identify and prioritise learners’ learning requirements
- Plan and organise learning interventions
- Coordinate learning interventions
- Review and report on learning interventions
- Conduct Administration of the Skills Development System
- Collate and store data related to skills development
- Provide information related to skills development
- Contribute to the improvement of systems and procedures related to skills
- Promote Learning in a Learning Organisation
- Investigate and analyse the status of the learning culture within the organisation
- Develop strategies for the promotion of a learning culture within the organisation
- Implement strategies to promote a learning culture
- Develop and Maintain the Skills Development Quality Management System (QMS)
- Assist in the identification and interpretation of quality assurance
- Plan and prepare to assist in the design and establishment of a quality management system
- Assist in the design of a quality management system for skills development practices
- Assist in the development of effectiveness indicators for skills development practices
- Assist in the establishment of a quality management system for skills development practices
- Assist in the implementation and improvement of a quality management system for skills development
SAFETY, HEALTH & ENVIRONMENTAL REPRESENTATIVE
(SHE-Rep)
To provide elected Safety, Health and Environmental Representatives with the knowledge, skills, and values to effectively perform the duties of such.
Course Code: SDF-SHE
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for appointed SHE Reps and people in a supervisory capacity.
- Explain role and responsibilities of the SHE Rep
- Investigate and inspect SHE issues in the workplace
- Consult employees on SHE matters
- Represent employees in SHE matters
- Coach employees on SHE related matters
CONDUCT A STRUCTURED MEETING
This course introduces the junior manager to the preparation and procedures required in conducting a structured meeting to ensure that objectives are achieved.
Course Code: SDF-SM
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is aligned with the unit standard no 242816. This course is not an accredited course, but it is in line with this unit standard.
This course is designed for all employees.
- Documentation includes, but is not limited to, notice of meeting, agenda, records of previous meeting and any other supporting information to support decision making and problem solving.
- Physical arrangements for meetings include, but are not limited to, printing, venue, refreshments, and equipment needed.
- Area of responsibility includes, but is not limited to, cost centre, section, department, or team.
- Junior managers include, but are not limited to, team leaders, supervisors, foremen and section heads.
- Standard Operating Procedures (SOPs) may comprise formal written documents or accepted practices in the organisation.
- Organisation includes but is not limited to, workplace, work context, work unit, company, department, or section.
- Introduction
- Prepare for a meeting
- Conduct a meeting
- Deal with differing views
- Distribute records
STRESS MANAGEMENT
To explore the concept of stress and provide practical solutions to combat the negative effects of stress in the workplace.
Course Code: SDF-SMM
Course Length: 1 Day
This course is designed for all employees.
- Understand the concept of stress and identify the various stressors in work and life.
- Recognise stress symptoms and physical, mental and emotional reactions to stress.
- Develop strategies to handle pressure, change negative patterns and reduce stress levels.
- Make lifestyle choices and create action plans for optimal health and wellbeing.
SAFETY RISK ASSESSMENT
To provide each employee with the knowledge, skills, and values to effectively describe safety, health and environmental issues and relate them in specific context.
Course Code: SDF-SRA
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all employees.
- Explain safety rules related to the workplace
- Recognise and interpret safety signs and colour codes
- Identify and explain PPE
- Identify hazards and prevention procedures
- Employee’s role in safety and environmental practices
SUPERVISORY SKILLS
To provide each employee with a sound foundation and understanding of the importance of excellent and efficient customer service.
Course Code: SDF-SYS
Course Length: 1 Day
All Employees in a Supervisory or Managing capacity.
- Company vision, mission and goals.
- Role of a team leader in an organisation.
- Team leader job description, role and responsibilities.
- Reporting lines of the organisation in an organogram.
- Understanding the concepts of authority, responsibility and accountability.
- Organising teams through planning, leading, organising and control.
- Benefits of organising workers into teams.
- Contracting with team members.
TELEPHONE SKILLS
To teach candidates to know what to look for when hiring on the frontline, how to develop frontline professionalism and where to support and encourage to maintain professionalism.
To get to the essence of customer excellence through frontline professionalism.
Course Code: SDF-TS
Course Length: 1 Day
This Course is Available for Virtual Online Training
This course is designed for all employees who need a step-by-step approach to raise their level of telephone skills.
- What to look for when hiring new staff
- How can the Manager develop frontline professionalism?
- Recognise the contribution of the business
- Thank them whenever appropriate
- Identify areas for development
- What qualities can the Manager support and encourage to maintain professionalism?
- Practical telephone skills
- Answer: Opening the call
- Respond: Connecting the call
- Handle: Accounting the call
- What frontline people must know about customers
- How to handle different behaviours
- Understanding your company, philosophy, and products
- Creating a one-stop customer-driven service
- Attitude
- Tips & tricks for telephone etiquette
- Some basic rules of telephone etiquette
- When answering the telephone
- To greet the caller
- When placing a caller on hold
- When transferring a phone call
- Screening telephone calls
- The “In Conference” trap
- When taking messages
- When returning a phone call
- When placing outbound calls
- When you are leaving a message
- To conclude a conversation
- Proper telephone language
TIME MANAGEMENT
The objective of this training is to provide learners with the knowledge and skills to improve the way they use their time efficiently and effectively, thus without wasting a minute of their life.
Course Code: SDF-TM
Course Length: 1 Day
All Employees in a Supervisory or Managing capacity.
- Achieve better results through effective planning and clarifying objectives.
- Spend more time working toward your high-value goals.
- Refuse unreasonable requests.
- Keep things in perspective.
- Gain a balance between professional goals and personal time.
- Set goals and prioritize them to determine if activities are goal-directed.
- Manage resources more efficiently.
PRESENTATION SKILLS
To provide each employee with a sound foundation and understanding to be able to compile a presentation with content in Power Point format that is easily readable.
Course Code: SDF-PS
Course Length: 2 Days
All Employees in a Supervisory or Managing capacity.
- Plan and Prepare your Presentation.
- Creating the Program.
- Choosing Your Delivery Methods.
- Verbal Communication Skills.
- Non-Verbal Communication Skills.
- Overcoming Nervousness.
- Conduct a Presentation.
- Creating Fantastic Flip Charts.
- Creating Compelling PowerPoint Presentations.
- Wow ‘Em with the Whiteboard.
- Vibrant Videos and Amazing Audio.
- Pumping it Up a Notch.
- Wrapping Up.